Frequently Asked Questions:
1. What constitutes a screen shot charge and how are we billed?
A screen shot fee is a metric of how the you access your data remotely. They will invoice us and we simply invoice you within a month thereafter. For example, if you are searching for an infraction on the Express Court™ for a walk-in client, you would enter their name in as… Stephenson, Kyle and click F12. The screen moves forward and it will post the infraction, this is considered one screen shot. We simply automatically charge the credit card you have on file with us at the beginning of each month for your prior months activity. An automated invoice will be generated and sent directly to the email address we have on file for you.
2. Does Express Court allow me the option to bill my clients?
Yes, please ask you support team member about our Best Practices. They would be happy to share how our current customers are able to quickly implement Express Court into a billable service.
3. Can our entire firm share one account?
No, If you would like to purchase an additional ID then it will be a one-time setup charge of $149.00 with an additional monthly access fee. ( check with support@settleware.com for special multi-seat discount pricing
4. Are the records legally binding?
Yes, Express Court offers you a direct connection to the Criminal & Civil mainframe. You will be commanding the identical solution just as you would at your local courthouse. Once the Clerk or Deputy updates the case, then it will instantly post.
5. Do we have the ability to print/save our records?
Yes, you can print and save all of your records free of charge. To print screenshots by going to File –> Print.
6. Is support included in our subscription?
Yes, Support our software to connect to the AOC. If you are on a corporate network you may need to have your IT team install with Administration rights.
Disclaimer: Settleware is not a government agency and is not a contractor for or agent of any government agency, including the North Carolina Administrative Office of the Courts.
See how easy it is to do court searches from your own desktop or iPAD. With our unique system you can access searches on any computer, Save drive time, and save money!